Welcome to the Provider Centre

1. ACCEPTANCE OF TERMS

The Website is operated by Provider Centre (ABN 49 610 695 068). The PROVIDER CENTRE is specially designed for all those who participate within the National Disability Insurance Scheme (NDIS) and also those who provide services under the scheme including registered and non-registered providers.

If you choose to access or use the PROVIDER CENTRE you are agreeing to abide by the terms and conditions of use detailed below (along with any other terms, conditions, and policies mentioned within the T & C below and any other notifications that form part of the PROVIDER CENTRE as occasionally amended. If you refuse to accept these terms, you must stop using the website or any services provided by it immediately.

PROVIDER CENTRE offers no warranty or endorsement of how reliable, accurate, or complete any Material published on the PROVIDER CENTRE or other websites linked to from the PROVIDER CENTRE may be, nor has it authorized them or does it represent them. This includes advertising derived from third parties.

PROVIDER CENTRE offers no warranty for any services or goods offered for purchase on the PROVIDER CENTRE by any third parties. This includes, but not exclusively, all representations or warranties from those providing goods or services that they are safe for their intended use, fit for their intended purpose, or of acceptable quality for sale.

2.Using NDIS PROVIDER CENTRE

To employ the services offered here, you must be aged 18 years and above. Usage will constitute agreement that you will only make postings related to services or goods available in Australia, that you will only post things appropriate to the area or category in which you place them, and that your postings will not represent any of the transgressions below:

• Do anything in violation of Australian law: prior to publishing an advertisement on PROVIDER CENTRE, the advertiser is responsible for ensuring that the content violates no posting policy of PROVIDER CENTRE, nor does it violate any applicable Australian law;
• Represent any threat or abuse, defame any person or organization, or represent any indecent or obscene materials;
• Make any statements or claims that are untrue or misleading;
• Violate the rights of any third parties;
• Assist in distributing or sending any communications in the form of spam, pyramid schemes, or chain letters;
• Share viruses or other forms of malicious content that could damage PROVIDER CENTRE, its provided services, or the property or other interests of users of PROVIDER CENTRE;
• Place unnecessary or unreasonable strain on the infrastructure of PROVIDER CENTREor interfere in any way with the smooth running of our services;
• Be responsible for copying, modifying, or distributing content posted by another person without their agreement;
• Employ any robotic spider, scraper, or other technological mechanisms for accessing our services or harvesting content for any reason without prior permission in writing;
• Harvesting or in any other way collecting information regarding other users, which includes their email addresses, unless you have their consent;
• Circumvent any mechanisms employed for the blocking or restriction of access to our services;
• Make any postings or advertisements with the aim of accruing profit from any form of tragic event, natural disaster, or concerns about public health or safety.

3.Solely for Personal and Non-Commercial Usage

The PROVIDER CENTRE may only be used for personal, non-commercial purposes. Apart from the Material stored in the cache on your computer, or one hard copy of the Material solely for your own use, you may not, unless given written approval from PROVIDER CENTRE beforehand:

• Be responsible for modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, or licensing any Material;
• Employ, or attempt to employ, any published Material from the PROVIDER CENTRE for the creation of any searchable databases, publications, websites;
• Undertake framing of any pages or websites on the PROVIDER CENTRE;
• Employ any form of automated processing for querying, accessing, retrieving, scraping, data mining, or copying any of the Material within the PROVIDER CENTRE or for the generation or compilation of any databases, indexes, or documents employing, directly or indirectly, any Material held on the PROVIDER CENTRE;
• Be responsible for transferring or selling any information, products, services, or functionality on offer from the PROVIDER CENTRE;
• Perform any additional actions that violate any of the terms and conditions detailed here, that violate any additional policies or terms and conditions mentioned within these terms and conditions, or any relevant laws.

Should PROVIDER CENTRE regard you or any person or entity that has a relationship with you (this includes associates, contractors, representatives, and agents) have taken action that violates these terms and conditions or that is in any way detrimental to the interests of PROVIDER CENTRE, your rights of access may be instantly terminated, and the PROVIDER CENTRE retains the right to pursue any further action deemed appropriate for the prevention of these actions being repeated and/or to prevent you accessing the PROVIDER CENTRE in future. All decisions on these matters shall be taken solely by the PROVIDER CENTRE and all decisions are final.

4. Abuse of NDIS PROVIDER CENTRE Services

PROVIDER CENTRE endeavors at all times to keep its services in proper working order and to protect its community. If you see any breaches of policy, offensive content, or other problem, advise us immediately. You have sole responsibility for any information you provide to PROVIDER CENTRE and all consequences arising from your postings. We may, at our sole discretion, reject, delete, or remove any content that we believe not to be appropriate or to be in breach of the terms and conditions. We may also, at our sole discretion, impose either temporary or permanent restrictions on a user accessing our services, or we may refuse to allow a user to register. Whilst still reserving all our legal rights, we have the right to impose warnings, limitations or termination of our services, to erase any content posted on the site, and to employ any or all legal or technical measures to deny users access to our services if we believe they are causing difficulties or not acting in accordance with either the spirit or letter of our published policy. Nevertheless, whether or we not take such actions, PROVIDER CENTRE accepts no liability for the unauthorized or unlawful use of our services, for any unauthorized or unlawful content placed on our services, and we are not liable to monitor the services. By using PROVIDER CENTRE you agree that we have no obligation for monitoring data/content provided to or made available through our services.

5.Your responsibility for using the NDIS PROVIDER CENTRE Network

Although all reasonable steps are taken in ensuring that any material provided by the PROVIDER CENTRE is accurate, up-to-date, and error-free, PROVIDER CENTRE offers no warranty regarding how accurate or complete any material on the network, any websites linked to from the network, or any information provided by others due to your use of the PROVIDER CENTRE. You have sole responsibility for determining how accurate any material on the network may be, and any reliance you place on it is entirely your responsibility.

Any material or services provided by the PROVIDER CENTRE be regarded as being solely for the purpose of general information. Any materials or services provided do not represent expert/professional or any other type of advice and do not represent an acceptable replacement for it. Any services or material may not necessarily be adequate, accurate, or appropriate for your particular case and you should not rely on it as a sole motivator for taking or not taking any action. No material is guaranteed to be continuously accessible nor is it guaranteed to be virus- or error-free.

In using this website you guarantee that you provide indemnification for PROVIDER CENTRE in the event of all demands, claims, losses, or liabilities should PROVIDER CENTRE (and any agent, employee, representative, or officer associated with it) incur any losses, damages, or costs caused by any breach of these terms and conditions by yourself (or any agent, employee, representative, or officer associated with you).

Your username and password for accessing the PROVIDER CENTRE must be kept safe and secure; you must not disclose your username or password to any third parties in any circumstances. You hereby assume liability for any losses or other damage caused by all unauthorized employment of your username and password.

6. Third-Party Goods/Services

In relation to all services and/or goods advertised either on or via the PROVIDER CENTRE by third parties (Providers):

• You have responsibility for undertaking any and all appropriate investigations, enquiries, and/or searches regarding any provider listed on the service;
• PROVIDER CENTREis in no way a broker or agent for any individual, it does not take responsibility for arranging any contracts between yourself and any third party, nor does it offer any warranty regarding the goods or services supplied by any third party;
• PROVIDER CENTREhas no responsibility for any terms and conditions related to any transactions enacted by you with any third party, has no responsibility for the quality or otherwise of any services or goods supplied to you by any third party, nor does it have responsibility to mediate any disagreement between yourself and any third party.

7. Limitation of liability

• PROVIDER CENTRE is not liable to you or any third party in any way (whether under statute, contract, tort, negligence or otherwise) arising under or in connection with the sale, delivery, use of, storage or any other dealings with the website or services or products listed on the website.
• PROVIDER CENTRE is not liable to you for any consequential loss or expense suffered by you or any third party however caused, including but not limited to loss of profits, business, revenue, savings, opportunity, reputation, access to markets, publicity or goodwill or any such liability to, except to the extent of any liability imposed by the Australian Consumer Law.
• You acknowledge and agree that:
  • you have not relied on any service involving skill and judgment, or on any advice, recommendation, information, reports, tests or assistance provided by PROVIDER CENTRE in relation to website or any services provided on it or their use or application.
  • you have not made known, either expressly or by implication, to PROVIDER CENTRE any purpose for which you require the website or the services;
• Nothing in these T&Cs is to be interpreted as excluding, restricting or modifying or having the effect of excluding, restricting or modifying the application of any State or Federal legislation applicable to the sale of goods or supply of services which cannot be excluded, restricted or modified. You accept that our service is limited to connecting users and providers. We do not have any control over any purchases or payments that are made concerning the products or services that are offered for sale on the Site. To the maximum degree allowable by statute, we do not have any responsibility for dealing with, and are not legally responsible for, any disagreements or grievances made by you or any user in relation to the Products or Services sold on, or via, the site.

8.Release and indemnity

You indemnify PROVIDER CENTRE and each member of PROVIDER CENTRE’s personnel from and against Liability or Claim, directly or indirectly in relation to:

• the accuracy of all information provided on the website
• any statements made on the website (including any defamatory statements);;
• your breach of these T&Cs;
• the negligence or wilful misconduct of you or any member of your personnel;
• the provision of the services by you to any third party, or the sale of any products to any third party;
• your services or any products sold not being fit for any particular purpose;
• any liability caused by any interference, decision, or disruption caused by any third-party (including, but not limited to property owners, tenants, union officials and their agents or any other trades).
• any proceedings, claims and demands in relation to the services provided or products sold.

 9.Security

• 9.1. In consideration of PROVIDER CENTRE providing the site services, you hereby charge in favour of PROVIDER CENTRE all of your right, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, which are owned by you either now or in the future, to secure the performance by you of your obligations under these T&Cs including, but not limited to, the payment of monies owed to PROVIDER CENTRE.
• 9.2. You hereby consent to the registration by PROVIDER CENTRE of a caveat against the title of any property owned by you to support the charge created by clause 9.1.

10.Access to Our Site

We grant access to our site as temporary permission, reserving all rights of withdrawal or amendments of the services provided by our site with no prior notice (see below). We have no liability for any consequences arising should this site not be available at any particular point in time or for any particular time.

11.Intellectual Property Rights

PROVIDER CENTRE is the owner/licensee of all intellectual property rights associated with the site and for all material it publishes. All material enjoys the protection of global & Australian copyright laws/treaties. PROVIDER CENTRE reserves its rights to all works. Extracts from any pages on this site may be downloaded or printed off for individual use and you may alert colleagues from your own organization to material available on the site.

You must always acknowledge our authorship of any material from our site and the authorship of any acknowledged contributors. No materials from our site may be used wholly or in part for any commercial purpose unless you have obtained a license for this from ourselves or our licensors. Should you download, copy, or make printouts of any section of our website in a way that breaches these terms and conditions, you will immediately forfeit your rights to use our site and either destroy or return all copies taken off our material (our option).

12. Regular Changes to our Site

 Our intention is to give our site regularly updated and content can be changed at any point. Should it be necessary, access to the site may be suspended, or the site may be closed for an indefinite period. Any material held by this site may be outdated or superseded, and we have no obligation to apply updates to any material.

13. Viruses, Hacking or Additional Offences

 This site must not be misused through the deliberate introduction of logic bombs, worms, Trojans, viruses, or any other entity that can damage the site or has malicious intent. No person should initiate any attempts to access our site in an unauthorized manner; this also applies to our site’s servers and all databases, computers, or servers linked to our site. You may not assault this site using denial-of-service attacks or distributed denial-of-service attacks.

14.Links to Our Site

 You may post links to the home page of this site, on the proviso that this is done in a fair and legal manner and is not damaging to our reputation or an attempt to leverage it for your own purposes; no link can be posted that implies that you are in any way associated with, approved or endorsed by ourselves unless we have specifically stated that this is the case.

15. Links from the Site

 In instances where the site offers links to additional sites/resources offered by third parties, such links are available solely for your information. We do not maintain control over the content of such sites or any resources they offer and we are not responsible for them and/or for any losses or damages occurring from your choosing to follow them.

16. Applicable Laws

The terms and conditions on this website come under the aegis of the law of the State of Victoria, Australia, and by using this website you agree without exception to be governed by the non-exclusive jurisdiction of said state.

17. Amendments

 These terms and conditions may be amended at any time by making changes to these pages. As a user it is your responsibility to occasionally review this page to check for any amendments that have been made, as they are fully applicable from the moment of amendment and legally binding whether you have read them or not.

18. User Concerns

Should you wish to express any concern about any material posted on this website, you may contact info@providercentre.com.au. Thank you for coming to visit this website.

19. Definitions

“Claim” means any actual, contingent, present or future claim, demand, action, suit or proceeding for any Liability, restitution, equitable compensation, account, injunctive relief, specific performance or any other remedy of whatever nature and however arising, whether direct or indirect, and whether in contract, tort (including but not limited to negligence) or otherwise;

“Liability” means any loss, liability, cost, payment, damages, debt or expense (including but not limited to reasonable legal fees);

1. Privacy Policy

 Any data gathered by PROVIDER CENTRE is used to help us offer you the best possible service. PROVIDER CENTRE makes every effort to ensure that any information gathered is accurate, relevant to our purposes, and kept secure.

2.Personal identification information we collect

Personal information collected by PROVIDER CENTRE will depend on the circumstances of collection and on the services that we are providing to you and may include:

• identification details, which may include name, birth date, gender, security questions and answers;
• user IDs and passwords;
• information submitted in placing an advertisement, for example services details and pricing;
• contact information which may include email address and mobile phone number;
• bank account and credit account details;
• services provided to you, including saved items and searches;
• business information, such as ABN and licence number;
• information submitted in applying for or requesting a quote for a related product such as finance or insurance;
• your public social profile information (e.g. name, profile picture) together with the email address you use to log into your social media account;
• your IP address, information about the devices on which you visit the PROVIDER CENTRE Network, and your activities on those devices or sites (including browser and operating system, time, date, referral information, location, carrier and site interactions);
• third party account details (for example where you sign in through a social network);
• records and content of communications with PROVIDER CENTRE or any other person including records and content using Communications Services  
• if you participate in any surveys we, or a third party service provider acting on our behalf, may conduct from time to time, personal information relating to your survey responses;
• if you are applying for employment with us, personal information that is relevant to such employment;
• information obtained as a result of your use of our mobile website or application such as geo-locations and unique device identifiers;
• if you are using an Android device, advertising-specific device identifiers  
• if you are using an Apple device, your Advertising Identifier.

Please note that any records and content provided in hard copy format may be stored and scanned electronically by PROVIDER CENTRE.

PROVIDER CENTRE, and the PROVIDER CENTRE Network, do not collect sensitive information as defined in the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records (save where provided by law enforcement authorities) or health information. However, subject to obtaining your prior consent, PROVIDER CENTRE may collect sensitive information from you in the course of considering an application for employment.

3. What we do with Users information?

 The personal data we gather is used for:

• communicating with you;
• responding to information queries and to offer quotes related to services;
• to pre-populate / customise / provide shortcuts on our websites;
• to maintain appropriate business records;
• providing the services you request from us;
• running our website and offering customer service;
• meeting any necessary obligations to keep our site legal, compliant, and within regulations;
• to research, develop, improve and use within products and services and by its outsourced service providers to provide and improve their services;
• processing any payment made for services;
• gathering information regarding the use of our website in the form of statistics and analysis;
• investigating any complaint raised related to our website or services;
• to promote and market special offers and other services to you
• contacting you regarding any products/services we believe you may be interested in (only if you have granted us permission to do this).

Should you get in touch with us to offer information, your personal data will only be processed for the above purposes. A team member will contact you personally regarding your inquiry so that we can ascertain precisely those services you wish to subscribe to. Your information will be held totally securely while you decide if you want to engage with our services.

4.Sharing of your personal information

PROVIDER CENTRE may disclose personal information to individuals and organisations other than PROVIDER CENTRE. The organisations to which we may disclose personal information include:

• PROVIDER CENTRE Network companies and staff;
• the public if you advertise with PROVIDER CENTRE or use publicly available Communications Services;
• individuals and organisations that advertise with PROVIDER CENTRE if you submit an enquiry or seek or acquire certain services through PROVIDER CENTRE – or a third party supplier working with that advertiser to provide those services
• outsourced service providers who assist PROVIDER CENTRE to provide its services including:
  • information technology providers;
  • marketing and market research advisers and survey providers;
  • professional advisers;
  • data service providers, who may also disclose your personal information to our third party partners for the purpose of personalising the advertising you receive from us and them  
  • payment platforms.
• entities to whom you request we send your information;
• to assist government or regulatory authorities or police; and
• as we are required by law, for example pursuant to a subpoena or in accordance with unclaimed money legislation.

Where PROVIDER CENTRE provides information to a third party at your request (for example where you submit an enquiry), you acknowledge that your information will be handled by that third party in accordance with its privacy policy and not in accordance with this privacy policy.

Where PROVIDER CENTRE discloses your personal information to a data service provider, PROVIDER CENTRE will take all reasonable steps to ensure those data service providers comply at all times with the Privacy Act and the APPs.

5.  Web browser cookies

 This website may employ “cookies” to provide a better experience for users. Your web browser may place cookies on your hard drive that will enable the site to function more efficiently; occasionally these cookies may be tracked for information-gathering purposes. You can adjust your web browser settings to reject cookies, or to ask you if you wish to accept them when they arise. If you block cookies, please be aware that some elements of the website may not function optimally.

Performance cookies are used by this website in collecting information regarding the way users engage with it. This information is kept totally anonymous. One example is that we employ Google Analytics cookies showing us how customers find our website, their browsing habits, and any flaws in our navigation or other structure. This data never includes any personal details which could reveal your identity.

 6.Changes to this privacy policy

 At PROVIDER CENTRE’s discretion, this privacy policy may be updated at any point. When it is updated, a notification will be posted on the home page of our website. Users are encouraged to make frequent checks on this page for any amendments to keep themselves aware of the ways in which we protect your personal information. In using this website you have acknowledged and agreed that you accept responsibility for reviewing our privacy policies from time to time and for keeping yourself up to date with any amendments.

7. Your acceptance of these terms

 Your use of this website signifies that you have accepted our privacy policy. If you are not in agreement with our policy, please desist from using our website. If you continue to use our website of the amendments to our privacy policy has been posted, your usage will be regarded as accepting the amendments.

 8. Access to your personal information

 You have the right to view any personal information we hold regarding yourself. If you wish to view this information, please get in touch at info@providercentre.com.au It may be necessary for you to verify your identity. We will respond to all requests within 30 days of receiving a written quest from the person on whom we hold data. Persons on whom we hold data are entitled to have the company make corrections, deletions, or additions to incorrect, out of date, incomplete, or misleading information that we hold. Please be aware that in some circumstances we may not permit access to your personal information if this is permitted under any contemporary applicable data protection laws or regulations.

9. Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please get in touch at info@providercentre.com.au.